Because nurses interact with patients more than any other medical personnel do, they play a key role in influencing patient satisfaction. In most cases, nurses have no control over the internal and external factors that cause patient discontent, are usually the recipients of the feedback, and are expected to make improvements. In this assignment, your team will research and assess the metrics for quality improvement in patient satisfaction.
Read the following example of a quality measure nurses face but do not have control over:
You are a bedside nurse working in a hospital; one of your patients is expecting to be released that day. The patient’s doctor visits him every day before noon to check his status. The previous day, he had asked the doctor if he would be allowed to go home the next day, to which his doctor responded that he might be able to but it would depend on his progress.
The following day, the patient believed he was going be released by noon, since the doctor always made his rounds before then. Unfortunately, the doctor had an emergency and wasn’t able to check on the patient until later that evening. Because of the doctor’s absence, the patient’s perception of the quality of care he was receiving was distorted, and he took his frustration out on the nurse.
As a team, identify a quality measure nurses commonly face but do not have control over
******This is a team project so please just focus on these two topics below when you are writing this is all I am required to do for my part. The quality measure we choose is “Failure in communication”******
• What strategies will promote interrelationship between leadership, excellence, and professional integrity?
• Your team’s strategy to defuse the situation or to keep it from escalating
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