Posted: July 27th, 2016

Josh Wallace has recently been promoted to sales manager.

Josh Wallace, a sales executive, has recently been promoted to a sales manager position at Synergy Corporation Bank. He has in the past gained a strong track record of making the highest number of sales in his branch.

During his first few months as a manager, he regularly appreciated and acknowledged the team’s efforts because he knew they were the driving force behind high performance.

However, the company has recently expressed its dissatisfaction with Josh’s team as it has consistently failed to meet the branch’s sales targets.

Which of the following, if true, would best explain this situation?