Posted: September 11th, 2017
Overview:For this milestone, review the case studyA.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiativesthrough page 13 (up to HR- Customer Initiative at Maersk) and the job posting for aCustomer Service–CARE Business Partner. View the SHRM PowerPoint presentation and its note pages: Unit 6: Training Methods, Experiential Learning and Technology. Using the material on needs assessment and training strategies provided in this week’s lesson and the casestudy, in a short paper you should: ? Illustrate the value of a training needs assessment in an organization in general, supporting your response. ? Describe the components of a needs assessment used to determine the training requirements of a Customer Service–CARE Business Partner at Maersk. ? Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan. ? Explain the importance of developing learning activities for a Maersk Customer Service–CARE Business Partner training program. ? Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service– CARE Business Partner training program
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